(no subject)

[wavyarms]

WOW. Check this out. And then maybe write to United and tell them you will never fly on their airline again. This happened THIS MONTH. Nuts.

Here's the money quote (said by customer service to a traveler with a disability after a stewardess flat-out refused to help her in any way):
"I won't apologize for her actions and I'm not sorry for what happened to you. It's not in our contract to assist passengers with their luggage and we reserve the right to refuse assistance to anyone. If that's what you need, then perhaps in the future, you should make other travel arrangements."

Comments

[pantsie.livejournal.com]

That is completely unacceptable - on a human level as well as a professional one.

[wavyarms.livejournal.com]

Right? It's just unbelievable.

[greenlily.livejournal.com]

Reposted in my LJ. This makes me furious. Young folks with disabilities get no help or patience from Boston public transportation either.

[wavyarms.livejournal.com]

Thanks for reposting!